I failed to mention that the problem still exists and I, too, feel that I'm getting the runaround. So, this is the first time that anyone has asked for my display adapter information. I've continued to send in the CyberLink Issue Reporter information. Guarev has had me take numerous screen shots of my registry and Event Viewer logs, in addition to have me send dxdiag reports, run CyberLink Cleaner tool, and load YouCam5_2931_GM6_Deluxe_YUC130508-01_R2. I've been in communication with Guarev of CyberLink Technical Support (since November 1st) regarding the exact same problem that JosephMills79, Robert, and others have reported. but are you a CyberLink Technical Support representative? Lastly your response states that customer service was wrong when they said that 8.1 was not compatible I'd call your attention to who signed the email, it was from your tech support group (the folks that fix broken things) not customer service (the folks people like me call to get a refund on broken software).įorgive me, Pierre31209. I just want to make sure I understand where we are at the pc that worked fine using win 8.0 and was upgraded to 8.1 (that took no updates to the video drivers in the course of that update) and now cannot run YouCam in your assessment must be an issue with my pc not the you cam software.ĭoes the you cam crash report (that is sent every time I start the pc provide any details? Can you tell me were that report that is send to cyberlink is stored so I can explore this issue on my own as it looks like cyberlink is washing their hands of the issue? There are many others experiencing this issue, your initial response seems to acknowledge a known issue, but now your stating you have no idea what is wrong and there will be no patch and the problem is on my side. Thanks for your understanding and Patience
Maybe you can check if all Drivers are up-to-date (especially VGA Driver) It could have several reasons that on your platform it is crashing. Sorry that Support Team may not fully understood your issue - YouCam 5 is Windows 8 &8.1 compatible and we are not able to reproduce your issue in our labs.
Use the below mentioned link to get back to us for your further queries: Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Regarding to your concern, I would like to inform you that currently YouCam 5 is not compatible with Windows 8.1 OS.Ī new patch will be released very soon in order to make compatible with Windows 8.1. I undestand that you are using CyberLink YouCam 5 on Windows 8.1 OS, and the program crashes. Thank you for contacting CyberLink Technical Support.
Quote: Here is what I received from tech support:
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